Cookie Policy
What cookies are, which ones we use, and how to change your mind whenever you like.
Last updated: 15 June 2026
1.What is a cookie?
A cookie is a small text file a website saves on your device. It helps the site remember things — like what is in your basket — and, where you allow it, helps us understand how the site is used. Cookies cannot read other files on your computer or carry viruses.
In plain English: some cookies are essential for the shop to work. The rest are optional, and we only use them if you say yes.
2.The cookies we use
Strictly necessary cookies
These make the website function — remembering your basket, keeping you signed in, and keeping payment secure. The site cannot work without them, so they do not need your consent.
Analytics cookies
These tell us, anonymously, which pages people visit and where they get stuck, so we can improve the site. They only run if you agree.
Marketing & preferences cookies
Where we use these, they help us show relevant offers and remember your preferences. They only run if you agree, and you can withdraw that at any time.
3.Third parties
Some cookies are set by trusted providers who help us run the shop — for example our shop platform (Shopify) for essential functions, and, only with your consent, analytics and email tools. We do not allow these providers to use your information for their own unrelated purposes.
4.Your choice, and how to change it
When you first visit, our cookie banner lets you accept or decline the optional cookies. You can change your decision at any time:
- Use the cookie settings link in the banner to update your choice.
- Or clear and block cookies in your web browser's settings — every major browser lets you do this, and offers a help page on how.
If you decline optional cookies, the shop still works perfectly — you simply won't get the optional extras.
5.Changes to this policy
If we add new tools, we will update this page and, where the law requires, ask for your consent again. The date at the top shows when it last changed.
Questions? Email us at hello@ithaven.uk — see also our Privacy Policy.