Terms

Terms & Conditions

Please read these terms carefully before using ithaven.uk or placing an order. By using our website, you agree to these terms.

1. About Us

ithaven.uk is operated by The Haven Family Ltd, a company registered in England and Wales. Our registered address and company number are available on request. You can contact us at hello@ithaven.uk.

2. Using Our Website

You may use this website for lawful purposes only. You must not misuse the site in any way that causes damage or impairs access for others. We reserve the right to restrict access to the site at any time.

3. Orders and Payment

All orders placed through ithaven.uk are subject to acceptance. We reserve the right to decline any order. Prices are shown in GBP and include VAT where applicable. Payment must be made in full at the time of ordering.

4. Product Descriptions

We make every effort to describe our products accurately. All devices are graded according to our grading system. Minor cosmetic variations may exist within each grade. Device specifications are as described in the product listing.

5. Delivery

We aim to dispatch all orders within 1 working day. Delivery times are estimates and not guaranteed. Please see our Delivery page for full details.

6. Returns and Refunds

We offer a 30-day returns policy. Full details are available on our Returns page. Your statutory rights as a consumer are not affected by our returns policy.

7. Warranty

All devices come with a 12-month hardware warranty. See our Warranty page for details of what is and is not covered.

8. Limitation of Liability

To the fullest extent permitted by law, ithaven.uk shall not be liable for any indirect, incidental, or consequential loss arising from the use of our products or website. Our liability is limited to the value of the product purchased.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We may update these terms from time to time. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

Last updated: June 2026