Returns & Delivery
Buy with confidence. We keep things simple — no small print, no excuses. If something isn't right, we sort it.
Contact us first
Email or use Ask Your IT Man. Tell us what's wrong — we'll agree a return authorisation before anything is sent back.
Pack it as it arrived
Use the original packaging if you still have it. Include all accessories that came in the box.
Refund within 5 working days
Once we receive and inspect the device, your refund is processed and returned to the original payment method within 5 working days.
Returns Policy
Returns — No Hassle
Changed your mind? You have 14 days from delivery to return any item for any reason and receive a full refund — that's your legal cooling-off right for online purchases, and we honour it without quibbling.
Something wrong with the device? Within 30 days of delivery you can reject a faulty item for a full refund under the Consumer Rights Act 2015 — and after that, our 12-month warranty takes over.
Returns are always free if the device is faulty. For change-of-mind returns, return postage is covered by the buyer — we'll provide the address and a reference number.
Keep your packaging. The box and protective foam aren't just packaging — they're part of the return. Devices sent back without adequate packaging that arrive damaged cannot be refunded in full. If you've already recycled the box, use a similarly sized box with bubble wrap or foam around the device.
Condition
What Condition Must It Be In?
The device must be returned in the same condition it was sent — the grade you received (A, B, or C) sets the standard. We do a brief inspection on arrival.
✓ Acceptable
- Any marks present at the time of delivery
- Factory reset completed before return
- All included accessories in the box
- Normal handling wear during the return window
✗ Not acceptable
- New cracks, dents or screen damage caused after delivery
- Missing components (charger, cable, SIM tray)
- Liquid damage not present at time of sale
- Device locked to an account (iCloud, Google FRP)
Factory reset before you send it back. On iPhone: Settings → General → Transfer or Reset iPhone → Erase All Content. On Android: Settings → General Management → Reset → Factory Data Reset. This removes your personal data and prevents return delays.
Delivery
Delivery to Your Door
All orders are dispatched within 1–2 working days and delivered by tracked courier. You'll receive a tracking number by email once your order has been collected.
Standard delivery: 2–4 working days. Express next-working-day options are available at checkout where shown. We deliver to all UK mainland addresses — including Northern Ireland, though delivery may take one additional day.
Track Your Parcel
UK Courier Tracking
Not sure which courier has your parcel? Check your dispatch email — the carrier name and tracking number will be there. Click the right carrier below to track it directly.
Common Questions
Frequently Asked Questions
Can I return a device just because I changed my mind?
Yes. You have 14 days from delivery, no questions asked — your legal cooling-off right for online purchases. Just contact us first and we'll send you the return address. Return postage is the buyer's responsibility for change-of-mind returns.
The device has a fault — do I pay for return postage?
No. If the device is faulty or not as described, we cover the cost of return postage in full. We'll provide a prepaid label or reimburse the postage cost.
I've lost the original box. Can I still return it?
Yes — use a similarly sized box with adequate padding (bubble wrap or foam) around the device. Devices damaged in transit due to poor packaging may affect the refund amount, so please pack carefully.
How long will my refund take?
Once we receive and inspect the device, we process refunds within 5 working days. Depending on your bank, the funds may take a further 3–5 working days to appear in your account.
Do I need to factory reset before returning?
Yes please. This removes your personal data and prevents your account from locking the device. A device returned with an active iCloud or Google lock cannot be inspected and will cause a delay to your refund.
Which courier will deliver my order?
We use Royal Mail Tracked and Evri for most UK orders. Your dispatch email will tell you exactly which carrier has your parcel, along with a tracking number. Use the tracking hub above to follow your delivery.
Still Have Questions?
We're a UK-based team. If something isn't covered here or you'd like to start a return, just get in touch — we reply within 24 hours.
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